Complaints & Content Removal Policy

Effective Date

08/03/2026

Hazy Content ("Platform"), operated by Hazy Content LLC ("Company," "we," "our," or "us"), is committed to maintaining a safe, lawful, and compliant environment for creators, subscribers, and visitors.

This Complaints & Content Removal Policy describes how Hazy Content LLC receives, reviews, investigates, and resolves reports of content that may violate applicable laws, payment network requirements, or the Platform's policies.

This Policy supplements the Terms of Service, Community Guidelines, Creator Agreement, AI Content Policy, Adult Content Policy, DMCA/Copyright Policy, Performer Consent & Age Recordkeeping Policy, and all other Platform policies.

2. How to Submit a Complaint

Complaints may be submitted at any time through one of the following methods:

• Online Content Removal Request Form: https://hazycontent.com/content-removal-form
• Support Email: support@hazycontent.com
• Where available, users may also submit reports using the Platform's built-in reporting tools.

To assist with our investigation, reports should include, where possible:

• the URL or location of the reported content;
• the creator's username;
• a description of the alleged violation;
• supporting screenshots or evidence, if available;
• contact information for the reporting party (optional but recommended).

Anonymous complaints may be accepted; however, they may limit our ability to investigate or provide updates.

3. Complaint Review Timeline

Hazy Content LLC acknowledges receipt of all complaints submitted through the methods described above.

All complaints alleging illegal content, prohibited content, or violations of Platform policies will be reviewed promptly.

The Company will make reasonable efforts to investigate and resolve all reported complaints within five (5) business days of receipt.

Certain investigations involving law enforcement, legal proceedings, payment processor requests, regulatory inquiries, identity verification, or complex factual issues may require additional time. Where appropriate, interim action may be taken while an investigation remains ongoing.

4. Investigation Process

Upon receipt of a complaint, Hazy Content LLC may:

• review the reported content;
• review associated account information;
• review creator verification records;
• review performer consent documentation where applicable;
• review proof-of-age documentation where applicable;
• review AI content disclosures and supporting documentation;
• review copyright ownership information;
• request additional information from the reporting party;
• request additional information from the creator;
• consult legal counsel where appropriate;
• cooperate with payment processors, regulatory authorities, or law enforcement where legally required.

Investigations may be conducted using trained human moderators and, where implemented, AI-assisted moderation tools. Final enforcement decisions affecting users or content are made by human reviewers unless otherwise required by applicable law.

5. Temporary Actions During Review

While an investigation is pending, Hazy Content LLC may, at its sole discretion:

• temporarily restrict access to reported content;
• temporarily remove reported content from public view;
• disable downloads or purchases;
• suspend monetization of the reported content;
• delay or withhold creator payouts where permitted by law;
• temporarily suspend creator accounts;
• preserve records for investigative or legal purposes.

Temporary actions are precautionary measures and do not constitute a final determination regarding the reported content.

6. Possible Outcomes

Following completion of an investigation, Hazy Content LLC may determine that:

• no violation occurred and no action is necessary;
• the reported content should remain available without modification;
• the creator should be required to edit, relabel, or modify the content;
• the content should be age-restricted or otherwise access-restricted;
• the content should be removed;
• the creator should receive a warning;
• monetization should be suspended or adjusted where permitted by law;
• the creator account should be temporarily suspended;
• the creator account should be permanently terminated;
• the matter should be referred to the Company's payment processor;
• the matter should be referred to appropriate law enforcement or governmental authorities where legally required.

The Company reserves the right to take any other action authorized by its Terms of Service or applicable law.

7. Appeals Process

A creator who is the subject of an enforcement action may submit a written appeal by contacting:

• Legal Email: legal@hazycontent.com

Appeals should include:

• the creator's account information;
• the content at issue;
• the reason the creator believes the decision was incorrect;
• any additional supporting documentation.

Appeals will be reviewed by Hazy Content LLC.

Where appropriate, the Company may conduct an additional review of the content and supporting information before issuing a final decision.

Submission of an appeal does not guarantee reversal of any enforcement action.

Where an appeal involves a dispute concerning consent, authorization, the use of an individual's image, likeness, voice, identity, or other personally identifying characteristics, Hazy Content LLC will review all available evidence and issue an initial determination.

If the Company determines that valid consent cannot be established, or that consent is invalid or otherwise ineffective under applicable law, the reported content will be removed or access to the content will be disabled.

If the individual submitting the appeal and Hazy Content LLC remain in good-faith disagreement regarding the validity of consent following completion of the Company's review, the Company will permit the dispute to be resolved by a neutral third party or arbitrator. The reasonable costs associated with such neutral review shall be borne by Hazy Content LLC, unless otherwise required by applicable law or ordered by the reviewing authority.

The Company will comply with the outcome of the neutral review to the extent required by applicable law.

8. Cooperation with Rights Holders and Authorities

Hazy Content LLC may cooperate with:

• copyright owners;
• trademark owners;
• privacy rights holders;
• payment processors;
• financial institutions;
• regulatory agencies;
• law enforcement authorities;
• courts or governmental agencies,

where required by law or reasonably necessary to investigate suspected violations.

9. Fraudulent or Bad-Faith Complaints

Knowingly submitting false, fraudulent, abusive, or malicious complaints may constitute a violation of the Platform's Terms of Service.

Hazy Content LLC reserves the right to disregard, investigate, or take appropriate action regarding complaints submitted in bad faith.

10. Policy Changes

Hazy Content LLC may update this Complaints & Content Removal Policy at any time.

Updated versions become effective upon publication on the Platform.

Continued use of the Platform following publication of updated versions constitutes acceptance of the revised Policy.

11. Contact Information